Due to COVID-19 and in an effort to keep our employees safe and well, processing of returns and orders may be slightly delayed. We appreciate your patience.
PHONES DAMAGED UPON RECEIPT
If your goods arrive in a damaged state, please Sign in here to request a Return online. Claims for damage, delivery discrepancy etc. should be made within 3 days of delivery. Any return shipping costs will be covered.
PHONES THAT ARE DEFECTIVE
If an item is defective, it may be exchanged with an equivalent product if we are unable to supply the same item. Any return shipping cost will be covered.
NON-DAMAGED AND NON-DEFECTIVE PHONES
If the goods are NOT defective you may return them within 7 calendar days from when the package arrives. In order to receive a full refund of the purchase price and any associated taxes and fees, minus shipping and handling, the following conditions must be met:
i. All returned merchandise is in complete original manufacturer's packaging, same condition as sold, with all literature, accessories, instructions, blank warranty cards and documentation.
ii. All Phones are returned in "Like-New Condition", show no signs of use and have less than 25 minutes in total cumulative talk time.
iii. The phone was purchased on gwidata.com
If goods are NOT in "Like-New Condition" or are missing packaging or documentation, we may either refuse the return or charge a restocking fee between 25% and 50% depending on the condition of the returned items plus a minimum $9.99 shipping and handling fee up to the actual shipping amount paid on your order and not to include promotional coupons.
All new devices purchased from our website come with a one-year manufacturer warranty from the original date of sale. All refurbished devices purchased from our website come with a 60-day warranty from the original date of sale. If your device is defective, please follow the Return instructions listed above to see if it's eligible for a warranty replacement. If eligible, we'll replace the defective device with a device of the same cosmetic condition or comparable model at our discretion.